Company: Adjusting Appointments Limited
Location: Norfolk
Job Description: Answer incoming telephone calls and deal with incoming electronic instructions. Liaise with customers, clients, insurers via the telephone, email and in writing. Handle and resolve insurance related technical questions from clients. Monitor the progress of new and existing claims within strict deadlines. Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels. Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers. Buildings/Property Claims handling experience cradle to grave – Essential Excellent customer services skills within a telephone environment – Essential Be able to work within a targeted environment – Essential Diary management experience – Essential Experience of booking and arranging appointments – Essential The ability to manage and prioritise own workload – Essential Experience of handling and dealing with challenging situations – Essential Experience of handling complaints – Essential Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact up to £28,000 per annum plus flexi benefits including 25 days holiday plus the option to buy additional support towards industry qualifications, retailer discounts etc. remote working
Job Profile
Property Claims Handler
An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.
As a Property Claims Handler you will:
Applicant Requirements
Experience required:
Salary & Benefits:
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Posted: March 15th, 2026