Company: Queensmith
Location: London
Job Description:Supporting the work of the Jeweller since 2006
Customer Care Advisor
Customer Care Advisor
Queensmith
Hatton Garden, London
About This Opportunity
Why Queensmith?
At Queensmith, we’re revolutionising the engagement and wedding jewellery experience. Our culture is built on three pillars: Be Brilliant (the relentless pursuit of excellence), Be Clear (transparent, ethical, and impactful), and Be Unique (celebrating individuality and creativity). Just as we democratise diamond jewellery through bespoke craftsmanship, we create an exceptional, rewarding environment for our teams. We now boast a growing team of nearly 100 staff across multiple departments, including Sales, Customer Care, Production, Workshop, Marketing and HR.
What Makes Us Different
Authentic craftsmanship: We don’t just sell jewellery; we manufacture it. Our in-house workshop means you’ll truly understand what you’re selling and can speak with genuine authority about how each piece is madeConsultative, client-led sales: No hard selling. Our approach is warm, expert, and commercially astute, focused on building lasting relationships rather than one-off transactionsReal progression with a growth-focused business: Clear expectations, strong support, and genuine career development opportunities. We’re expanding with purpose, and ambitious team members grow with usTransparent, ethical practices: From how we source our materials to how we communicate with customers, integrity sits at the heart of everything we doBenefits
Opportunities for growth and progression across departments,An annual company-wide bonus scheme (Included in the advertised compensation package),Employee Recognition Programme,Paid Time Off & Holidays,Financial Benefits,Workplace Culture Initiatives and Events,Private Healthcare Plan and Wellness Benefits,Generous Pension Plans,Training & Professional Development,Employee Assistance Programme – Counselling,…
Posted: March 15th, 2026
