IT Service Desk Technician Second Line
Colchester
£26,269 – £28,644 per annum
Permanent – Full Time – 37 hours per week, 52 weeks per year
About the role
You will be the first responder for incidents and service requests which are logged with the Service Desk ensuring incidents are resolved by priority order. Escalating where required to ILT Teams or 3rd parties where required.
About you
You will have previous customer service in a customer facing role, utilising email, telephone and face to face communications. You will also have previous experience of Microsoft Office, Office 365, Android, Apple IOS.
Closing date: 24 January 2024
Our Benefits include:
To apply please complete our Application form on our website.
Please contact Human Resources on jobline@colchester.ac.uk or call 01206 583360 if you have any queries or would like further information.
Additional Information Colchester Institute is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We strive to be an Equal Opportunities employer. All applicants who are offered employment will be subject to a Criminal Records check from the Disclosure and Barring Service. Please visit our websitewww.colchester.ac.ukto obtain further details about the College.
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