Senior Customer Experience & Complaints Liaison

A leading insurance company in Croydon is seeking a professional to manage complaint cases effectively. The role involves conducting thorough assessments, producing detailed Final Response Letters, and working closely with internal and external stakeholders to resolve complaints. Candidates should possess strong complaint handling experience and knowledge of FCA regulations and FOS procedures. This position offers the opportunity to enhance customer experience and ensure compliance within the complaints framework.#J-18808-Ljbffr…