Senior IT and AV engineer.

2nd/3rd Line Support Engineer | Stoke-on-Trent | £35,000 Oscar Technology are working with a leading MSP focused on delivering highly secure IT Infrastructure and Networks for government and defence organisations across the UK. They are always on top of the latest changes and developments within the tech industry, enabling them to offer the highest standard of service and security. As a 2nd/3rd Line Support Engineer, you will play a crucial role in the company’s effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems. Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. Assist with data retrieval, backup management – either onsite or cloud based. Perform patching and system maintenance on Linux and Windows environments. Manage and configure firewalls for network security. As the demand increases, it will transition to a 8-8, 3 days a week schedule later this year, candidates must be open to working shifts, including evenings and weekends. Gym Allowance Cycle to Work Long-Term Sickness Insurance Employee Assistance Programme Discretionary Bonus 2nd/3rd Line Support Engineer | Stoke-on-Trent | £35,000 To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website….