Field Service Engineer

Job Role: Field Service Engineer – Coffee & Vending

Salary: 30,000 – 32,000 + door to door overtime paid

Role Summary

We are looking for a skilled Vending Engineer to support the delivery, setup, removal, and ongoing servicing of vending, coffee, and water machines across customer and company locations.

This role plays a key part in ensuring equipment performs reliably, safely, and to a high standard, while delivering excellent service to customers. The position also supports environmentally responsible working practices, focusing on efficiency, waste reduction, and sustainability.

Key Duties and Responsibilities

• Install, set up, relocate, and remove vending, coffee, and water machines in line with technical and manufacturer guidelines.
• Carry out routine servicing and preventative maintenance to reduce breakdowns and extend machine life.
• Attend breakdowns and service requests, diagnosing issues and completing repairs quickly to minimise disruption.
• Complete site visits and surveys ahead of new installations or equipment moves.
• Program, adjust, and calibrate machines, including drink settings and system controls.
• Manage warranty repairs and ensure service records are completed accurately.
• Provide basic user training and handover support following new equipment installations.
• Transport and position equipment safely during deliveries, upgrades, and relocations.

Continuous Improvement & Best Practice

• Support a proactive and responsive service culture within the engineering team.
• Apply sustainable engineering methods, including responsible disposal, reuse of parts, and recycling of materials.
• Assist with initiatives aimed at reducing environmental impact, such as efficient route planning and energy-saving practices.
• Work in line with all health, safety, and environmental policies and procedures.
• Identify repeated technical or service issues and suggest improvements to enhance overall performance and customer satisfaction.

Skills, Knowledge & Experience

• Strong practical knowledge of vending and coffee machine mechanics and electronics.
• Demonstrated experience in fault diagnosis and repair of vending and coffee equipment.
• Background in commissioning and decommissioning machinery within a food or beverage environment.
• Understanding of water filtration systems, grinder setup, and coffee extraction principles.
• Familiarity with AVA health, hygiene, and safety standards.
• Full UK driving licence with willingness to travel between sites.
• Confident communicator with a professional and customer-focused approach.

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