Head of Customer Success

Are you a Customer Success professional with leadership experience looking for your next challenge?

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base.

Responsibilities

• Lead and mentor a team of Customer Success Managers.
• Develop and improve customer success processes and best practices.
• Monitor customer health and satisfaction, providing insights to leadership.
• Act as a point of contact for key accounts and escalations.
• Collaborate across teams to ensure smooth customer experiences.

Qualifications

• Proven experience in Customer Success or Account Management within an MSP environment
• Strong relationship-building and communication skills.
• Skilled in developing strategic success plans and driving measurable outcomes.
• Experience handling escalations and running strategic customer initiatives.
• Familiarity with CRM tools and using data to improve processes.
• Knowledge of customer success best practices and continuous improvement.
• Self-motivated, proactive, and adaptable to a fast-paced environment.

#J-18808-Ljbffr…