Overview
Official title: Retreat & Operations Manager
Salary: £35,000 pa
Contract: Permanent
Location: Pickering, North Yorkshire
Hybrid: 2-3 days per week on site
Organisation: A national children’s charity supporting families through the toughest moments of their lives, from funding vital research to providing intimate care and wellbeing support for families and children. The charity is launching a dedicated Retreat in North Yorkshire, exclusively for families affected by childhood cancer.
Responsibilities
- Overseeing the daily operations of the retreat, including accommodation, shared spaces, and the surrounding grounds
- Lead on health and safety, safeguarding and compliance across the site
- Maintaining the site and ensuring that buildings, gardens and facilities are well cared for
- Building relationships with local partners, suppliers, and community stakeholders
- Managing bookings, and coordinating guest experiences
- Welcoming families, ensuring they feel safe, supported and comfortable during their stay
- Managing the retreat’s budget and operational costs
- Establishing systems, processes and supplier relationships as the retreat evolves
Qualifications & Experience
- Experience working in hospitality
- Background in operations, and ideally property maintenance
- Practical understanding of health and safety compliance in a residential or visitor environment
- Ability to manage a varied workload with limited supervision
- Track record of building productive relationships
- Confidence to professionally engage with suppliers
- Emotional intelligence and a warm and friendly manner to interact with families
With this being a brand-new service for the charity, the role and function will evolve over time. It is fundamental that the successful candidate continuously looks for opportunities to improve and enhance operational efficiencies and is passionate about developing the visitor experience.
How to Apply & Equal Opportunity
To apply, please submit a CV. Interviews will be taking place on a rolling basis.
We welcome applications from people of all backgrounds and lived experiences. We uphold equal opportunity principles and challenge bias at every stage, partnering only with organisations that share our commitment to integrity, diversity, equity and inclusion. Hire Purpose champions inclusive recruitment and is an active member of The TEAM Network, the UK’s largest recruitment community of independently owned recruitment businesses.
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