Job Description
Commercial Renewals Manager
Location – Orpington
Salary – Negotiable + benefits
We are looking for a Renewals Manager to support our Commercial Business division based out of the Orpington office location.
The Renewals Manager will play a central role in overseeing the end-to-end renewal process for our commercial insurance clients. Working closely with account executives, underwriters, and support teams, you will ensure a seamless and efficient renewal cycle, balancing client needs with business objectives. You will need to be dynamic, organised, and results-driven, with a proven track record in managing renewal processes and a strong focus on customer retention and satisfaction.
This role will suit someone who thrives in a structured yet fast-paced environment, understands commercial insurance, and is passionate about delivering exceptional service while driving retention and growth.
Key Responsibilities
- Oversee and manage the renewal process for commercial insurance clients, ensuring accuracy, timeliness, and compliance.
- Coordinate with account managers, underwriters, and brokers to deliver competitive renewal terms and retain key business.
- Lead and support the renewals team, ensuring processes are followed consistently and effectively.
- Monitor client portfolios, track retention KPIs, and identify opportunities for upselling or cross-selling additional products.
- Implement initiatives to improve client experience and streamline renewal workflows.
- Support strategic planning for renewals, including forecasting and performance analysis.
- Ensure compliance with regulatory requirements and internal quality standards.
- Provide coaching, training, and development opportunities for team members.
- Act as an escalation point for complex or high-value renewals.
What is on offer
- Negotiable basic salary
- Wide range of additional addon benefits and discounts (Pension, Holiday etc)
What we’re Looking For
- Proven experience in a renewals, retention, or client management role, ideally within insurance or financial services.
- Strong knowledge of commercial insurance products and the renewal process.
- Exceptional organisational skills with attention to detail and accuracy.
- Excellent communication and negotiation skills, with the ability to build strong relationships
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