Overview
Base pay range: Direct message the job poster from United Utilities. Reed Talent Solutions are working with United Utilities on the search for Customer Service Advisor to join a growing Income team in their Warrington Contact Centre.
Location: Lingley Mere Business Park, Great Sankey, Warrington
Contract: Ongoing temporary contract
Hourly Pay Rate: £14.21 per hour
Working Hours: 4 week rolling rota
Week 1: Monday – Friday 8am – 4pm. Week 2: Mon – Fri 9-5. Week 3 Mon-Thu 12-8pm, then Fri 10-6. Week 4: Mon-Fri 10-6 + Sat 10-4 (rest day flexible during the week)
Start Date: 17/11/25
Training: Full training provided (fully paid)
What you’ll be doing:
- As a Customer Service Advisor, you’ll be the voice of United Utilities—helping customers with their queries via phone, email, web chat, or post. You’ll:
- Deliver friendly, helpful service from start to finish
- Own customer issues and follow through on promises
- Use IT systems to log and resolve queries
- Work with empathy, speed, and accuracy
What you’ll bring:
- Customer-first mindset – You love helping people and solving problems
- Great communication – You listen well and explain clearly
- Resilience – You stay calm and focused, even under pressure
Your journey with us
- Chat with Reed Talent Solutions – We’ll guide you through the process
- Onsite Interview – Show us your skills in a friendly session including competency-based questions
- Pre-employment Checks – We’ll help you get everything sorted in order to start in your new role
- Welcome Call – Meet your Team Leader and get ready for your first day
- Training & Support – Learn through the training programme with guidance and mentoring
What you’ll need to succeed
- Customer-first mindset – You love helping people and solving problems
- Great communication – You listen well and explain clearly
- Resilience – You stay calm and focused, even under pressure
Why United Utilities?
United Utilities delivers clean water and manages wastewater for 7 million customers across the North West. With over 5,000 employees, they’re committed to providing excellent service and building a team that reflects the diversity of the communities they serve.
At their head office in Lingley Mere Business Park, you’ll enjoy on-site facilities and a welcoming, inclusive culture.
What you’ll be doing
- Deliver friendly, helpful service from start to finish
- Own customer issues and follow through on promises
- Use IT systems to log and resolve queries
- Work with empathy, speed, and accuracy
How to apply
If you’re interested in finding out more, please apply with an up-to-date copy of your CV and a member of the team will be in touch!
Job qualifications & function
- Job function: Customer Service
- Industries: Utilities
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