Team Adviser Service Life
Working Pattern – Home based. Full time, 37.5 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role
- Experience in underwriting Life, Critical Illness and Income protection
- Excellent customer focus and making the right decision
- Ability to manage workloads independently and to work as a team
What this role is all about
In this role, you’ll play a vital part in helping people protect what matters most. You’ll review applications for life, serious illness, and income protection cover — making decisions that truly make a difference. Working closely with supportive colleagues across underwriting, operations, and distribution, you’ll ensure every outcome is fair, consistent, and high-quality.
You’ll also be a trusted partner to our key distributors, building strong relationships through expert guidance and collaboration. This is your chance to make an impact while living our values: embracing innovation, working together, and always doing the right thing.
Key Actions
- Underwrite life, serious illness, and income protection applications in line with Vitality’s underwriting philosophy and quality standards.
- Collaborate with brokers to guide applications through the underwriting process smoothly and efficiently.
- Provide authorisation and support for applications assessed by less experienced underwriters.
- Contribute to the ongoing development of Vitality’s underwriting and service propositions.
- Work closely with internal teams to ensure consistent, high-quality outcomes and a joined-up approach to member protection.
What do you need to thrive?
- Proven experience in underwriting life, serious illness, and income protection applications.
- Strong interpersonal and communication skills, with the ability to build trusted relationships with brokers and internal teams.
- Comfortable working in a fast-paced, regulated environment with a focus on quality and consistency.
So, what’s in it for you?
- Bonus Schemes - A bonus that regularly rewards you for your performance.
- A pension of up to 12% – We will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance - With its own set of rewards and benefits.
- Life Assurance - Four times annual salary.
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
Our promise to you if you are successful in your application and join us at Vitality, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
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