PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
We’re on the lookout for a Full Stack Software Engineer to join our tech team and play a key role in crafting user-friendly voice experiences. In this role, you’ll be responsible for the development of an innovative no-code platform, making dialogue systems accessible to non-tech team members. Collaborating with a diverse engineering team, you’ll contribute to a cohesive and scalable codebase. Your focus includes implementing new features on our platform. If you’re passionate about technology, enjoy tackling challenges, and are eager to contribute to our friendly, innovative environment, we’d love to welcome you aboard!
Your responsibilities will involve:
- Developing a no-code platform to empower non-technical staff to configure intricate dialogue systems and create new voice experiences for users.
- Contributing to the implementation of our multi-tenant infrastructure.
- Taking a major role in our software development, through writing code, tests, as well as contributing to design ideas, documents and performing code reviews.
- Collaborating with other full stack engineers to improve both your own and their code, promoting a unified development environment.
Minimum Qualifications:
- 4+ years professional experience in a software development role
- Understanding of algorithms, data structures, system design and complexity analysis
- Experience with React
- At least one other modern coding language such as Python, Go, or Java
- Familiarity with Git
- Working proficiency in verbal and written English
Preferred Qualifications:
- Experience with one or more cloud services: AWS, GCP, Azure
- Experience with TypeScript
- Experience with testing libraries such as Jest, Enzyme, Cypress
- Experience with Agile processes such as scrum, kanban, sprints etc.
- A love of learning and enjoyment of trying new things
- A background or interest in building low‑code platforms
- Finds enjoyment in technical challenges and wants to contribute directly to solutions
We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long‑term success of the business. The listed expectations reflect what we are hiring for, so we encourage you to review the job description carefully.
- Participation in the company’s employee share options plan
- Tenure‑Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays
- Flexible working from home policy
- Work from outside of the UK for up to 6 months each year
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