Company: EXL
Location: Manchester
Job Description:
A global analytics firm in Manchester is seeking a Service Desk Performance Manager to lead teams and drive performance improvements. The role requires 7+ years in operations leadership, focusing on customer satisfaction and compliance with smart metering processes. You will oversee Team Managers, monitor KPIs, and implement strategies to optimize service desk efficiency. This position offers a competitive package, professional development opportunities, and is committed to diversity in hiring.#J-18808-Ljbffr…
Posted: March 18th, 2026