Contract Support Administrator

What this job involves:

We are a leading Facilities Management Company, renowned for delivering exceptional service through effectively scheduling a mobile workforce and managing a diverse vendor network. We are currently seeking a dynamic and passionate Contract Support Administrator to join our team. This role is pivotal in ensuring we continue to provide unparalleled service to our clients, ensuring their facilities are compliant and managed efficiently and effectively.

What your day-to-day will look like:

• Liaise & coordinate with internal departments the CEC, and external vendor partners, to ensure seamless scheduling and execution of essential compliance tasks. And that these are delivered efficiently and in alignment with client expectations.
• Proactively identify client needs and preferences, ensuring these are reflected in the planning and execution of services, attendance for completion of works.
• Facilitate the creation of quotations and purchase orders for work and upload onto client/internal systems.
• Monitor and record the completion of planned work Update JLL (Corrigo)& Client CAFM system with relevant and timely updates to line manager on Work Order/task completion.
• Attend regular meetings with Vendors and internal meetings on work order status.
• Prepare PPM injection templates each month and ensure these are uploaded in a timely manner, raising new work orders on JLL’ s CAFM Corrigo system
• Interrogation of JLL Corrigo/Client CAFM system to identify status of work orders and answer any finance team related questions.

Qualifications And Experience

• Proven experience in a customer service role, experience within the facilities management sector is advantageous.
• Strong communication skills, both verbal and written, with the ability to interact positively with clients and team members.
• Excellent organisational skills, with the ability to manage multiple tasks and priorities effectively.
• A proactive problem-solver with a strong focus on achieving client satisfaction.
• Experience with scheduling software and tools is highly advantageous.
• Flexibility in approach to adapt to the dynamic needs of a mobile workforce and vendor management.
• A team player who can collaborate effectively across different departments and levels of management.

Why Join Us?

• Opportunity to work in a role that has a direct impact on client satisfaction and the company’s success

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