Overview
Customer Delivery Manager Our fast-growing fintech client offers a range of payments services and are seeking a dynamic and proactive Customer Delivery Manager who is keen to grow a career in the Fintech industry. All training will be provided. You will be a perfect fit if you are enthusiastic, highly organised and ready to join a dynamic team at an exciting stage of growth. You will report to the Head of Card Operations, ensuring all day to day tasks are co-ordinated so that projects are delivered to agreed timescales and live dates.
Day to day you will
- Manage managing plans effectively, producing status dashboards and running project meetings
- Liaise with external stakeholders (including clients and card schemes)
- Lead on project delivery initiatives with internal teams working closely with compliance, scheme, finance and integration teams
- Manage all stakeholders of all levels of seniority, co-ordinating & motivating them to complete actions and ensuring timely delivery against plans
What you’ll need
Essential:
- A go – getting attitude with the ability to “get stuff done”
- Be decisive, autonomous and work well under pressure
- Be able to resolve conflicts and problem solve
- Excellent communication skills
- Excellent organisational skills including attention to detail and multitasking
- Good IT skills
NICE TO HAVE:
- Experience of using SmartSheets or another PM tool
- Fintech/Payments experience
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