Mandarin speaking Travel Account and Operations Executive

Mandarin speaking Travel Account and Operations Executive

London

Ref: 4302OM

Company Profile

A well-established tour operator specialising in creating tours in Great Britain and Ireland

Responsibilities

Main duties:

• To be the main point of contact with clients, building relationships with the aim to increase sales while ensuring tour operations are managed efficiently.
• Develop a relationship with clients to understand their needs, ensuring the products are best suited to increase sales and growth in the Far East.
• Understand the client’s sales cycle to ensure quotes are relevant.
• Support the Far East Sales Team in meeting client requirements, ensuring the best product is offered to maximise sale.
• Responsible for preparing itineraries, costings and quotes.
• Ensure offers are competitive and profitable.
• Resolve client queries as needed.
• Additional tasks may include: supporting the client during a tour, ensuring itineraries, documents, and hotel placements are checked; provide 24-hour emergency assistance; support team members.
• Following a successful probation period, this position is offered on a hybrid working system.

Role details

• Salary: up to £40,000 per annum depending on experience
• Location: Central London
• Work arrangement: Hybrid
• Ref: 4302OM

Candidate’s Profile

• Fluent in Mandarin (written and spoken) essential
• Experience working within the travel or tour operations industry needed
• Knowledge of destinations in Great Britain and Ireland beneficial
• Passion for travel and tourism
• Excellent communication and organisational skills
• Proactive, dynamic and ability to multi task
• IT literate
• Able to work as part of a team as well as to take initiatives

Up to £40,000 per annum depending on experience

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