Senior D365 CE CRM Business Analyst

Senior Business Analyst – CRM & Power Platform

Hybrid • Competitive Salary • Benefits

THE COMPANY:

A leading professional services organisation investing in digital transformation and CRM innovation. Known for delivering high-quality, client-focused solutions within a collaborative and forward-thinking environment.

THE ROLE:

Seeking a Senior Business Analyst to lead CRM discovery, solution design, and delivery across Microsoft Dynamics 365 and Power Platform.

Responsibilities include:

• Running stakeholder workshops and gathering requirements
• Producing solution designs and managing backlogs
• Supporting UAT, training, and adoption
• Mentoring junior BAs
• Driving best practice across CRM implementations

Client-facing role with strong involvement in both strategy and hands-on delivery.

THE CANDIDATE:

• 6 years’ experience as a Business Analyst within CRM implementations
• Strong Microsoft Dynamics 365 and Dataverse knowledge
• Experience with Agile delivery and stakeholder management
• Comfortable leading workshops and challenging scope

THE OFFER:

• Competitive salary
• Hybrid working model
• Clear progression within a growing CRM practice

Interested?

Send your CV to deimante@pearsoncarter.com or call 0191 406 6111 to apply.

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