Director of Food and Drink

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!** **A new era begins at the London Hilton on Park Lane.** _Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all._ _2023 was the hotelu2019s 60_ _th_ _anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar._ **BENEFITS** Competitive salary & bonus 28 days paid holiday increasing with service Exclusive high-street discounts through Perks at Work portal Industry-leading Team Member discounts on hotel stays for you, your family and friends Access to leadership and development programmes through Hilton University Worldwide career opportunities and wellbeing programmes to help you thrive in the workplace Reward programmes, incentives and team member recognition, as well as long service awards 50% off in Hilton restaurants and bars (subject to individual outlets) Refer a Friend Scheme Opportunities to be recognised for being awesome and doing a great job Free meals on shift JOB OVERVIEW The Director of Food& Drinks is responsible for the successful management and commercial performance of all F&D outlets and partnerships in the hotel. This is a key role in the hotel leadership team. Are you passionate about operating market-leading restaurants and bars? Do you know what it takes to inspire your team to create exceptional customer experiences every time? Are you a pioneer in F&D trends, social media and marketing? As a leader, are you supportive and inclusive? If so, the Director of F&D role is tailor-made for you! **KEY RESPONSIBILITIES** As Director of F&D, your key responsibilities will be: **1.** **Commercial Performance** Develop the F&D Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience. Partner with the Commercial team to develop and execute powerful F&D sales, marketing and social media plans. Manage F&D key partnerships to develop and maintain successful stakeholder relations. Manage the F&D venue operations budget and forecast to support achievement of the hotelu2019s commercial goals. Review departmental results - including sales, costs, profit margins, covers, and guest satisfaction - and take action with the F&D management team to improve performance. **2.** **Excellent Food & Drinks** Partner with the Culinary team to create attractive F&D concepts, menus, products and promotions that drive revenue and profit. Deliver high-quality, well-presented food and beverage to meet guestsu2019 needs - and social media feeds! Champion Hiltonu2019s sustainability goals through local sourcing, use of seasonal produce and minimising food waste. **3.** **Exceptional Guest Experiences** Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&D team. Make sure that food allergies and dietary requirements are treated with absolute seriousness. Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty. Enhance the hotelu2019s image through online reputation management for F&D, driving positive reviews on key platforms and websites. **4.** **Great Working Environment** Lead, develop and inspire the F&D Operations team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals. Practice great people management, from recruitment to training to succession planning and recognition. Develop an efficient F&D Operations workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines. Communicate well and often, building great relationships with key stakeholders. **5.** **Day-To-Day Essentials** Make sure F&D operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected. Work with the Purchasing team to select suppliers and create efficient purchasing processes. Keep up to date with whatu2019s happening in F&D u2013 current and future trends, markets, ingredients, competitors and suppliers u2013 to drive innovation. Serve as the Weekend Manager on Duty in the absence of senior hotel leadership, overseeing and supporting all aspects of hotel operations. **WHO ARE WE LOOKING FOR?** Weu2019re looking for an inspirational leader who is passionate about food and drinks, with at least 3 yearsu2019 experience in a similar role and an internationally recognized degree or diploma. Experience of similar capacity in an international luxury hotel F&D operation or independent restaurant and bar group is a requirement. To be successful in this position you will have: **Commercial focus** , with a demonstrated ability to deliver exceptional business performance and results. **Inspirational leadership** and people management skills, experienced in leading, developing and motivating a large team and working effectively with other departments. Excellent verbal and written **communication** deliver a compelling message for the right audience, from team briefings to commercial **action skills** to business presentations to representing the hotel publicly. **Guest focus** , maintaining the highest standards of service and quality to create memorable guest experiences. Effective **relationship management** skills to build good working relationships with key stakeholders, internally and externally, including suppliers, local media and influencers. **Creativity** , **strategic thinking** and **problem-solving** skills, able to work effectively in a fast-paced environment while remaining **calm and focused** under pressure. You will be also fluent in English, a social media expert, and comfortable using F&D systems and MS Office. **USEFUL TO KNOW:** This position is full-time and may require working weekend and/or evening shifts. Reporting to: -Director of Operations **Responsible for:** -Restaurant & Bar Managers -Director of Wine -In-Room Dining -Commercial performance -Restaurant Reservations **Works closely with:** -Venue partners -Culinary & Stewarding Teams -Commercial Team -Marketing Team -Third Party Suppliers -Health & safety **EVERY JOB MAKES THE STAY.** At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay. **Find out more about all our brands and hotels -** Hilton Brands | Global Hospitality Company (https://www.hilton.com/en/corporate/) **Job:** _Food and Beverage_ **Title:** _Director of Food and Drink_ **Location:** _null_ **Requisition ID:** _HOT0CE00_ **EOE/AA/Disabled/Veterans**