Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients’ businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you’re interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.
Please note, we are not working with recruitment agencies on this vacancy. Agencies contacting us will respectfully be declined, and candidates presented with this job by agencies on our behalf, please regard this as false representation.
Join our senior leadership team and help shape the future of fulfilment at Airbox.
About the Role
As Head of Warehouse Operations, you will have end‑to‑end accountability for our core warehouse functions, including Goods‑In, Inventory, Fulfilment, Rework, Returns, and Dispatch, across one or more sites. You will design scalable operating models, embed performance discipline, and lead high‑performing teams to deliver exceptional service, operational efficiency, and safe, compliant workplaces. Working closely with the SLT, you will play a critical role in shaping future capacity, automation, and growth plans for Airbox.
Key Responsibilities
Strategic Leadership & Operational Delivery
- ✅ Design and deliver the warehouse operations strategy aligned to Airbox’s growth plans
- ✅ Lead performance across all warehouse functions, optimising cost, quality, and service
- ✅ Partner with the SLT on capacity planning, site scaling, automation, and investment decisions
- ✅ Champion a data‑led culture with clear KPIs, accountability, and continuous improvement
Leadership & People Development
- ✅ Build, lead, and develop a strong operational leadership team across sites
- ✅ Ensure effective workforce planning, succession planning, and capability development
- ✅ Embed a positive, fair, and high‑performance culture aligned to Airbox values
- ✅ Set clear expectations and role‑model consistent leadership behaviours
Client & Commercial Delivery
- ✅ Establish and maintain client SLAs, KPIs, and service standards across operations
- ✅ Lead proactive issue resolution, escalation management, and service recovery
- ✅ Collaborate with Client Services, Implementation, and Commercial teams on complex solutions
- ✅ Represent warehouse operations in client meetings, reviews, and senior forums
- ✅ Hold P&L accountability, ensuring delivery within agreed budgets
Process, Systems & Continuous Improvement
- ✅ Drive operational improvements through lean methods, automation, and technology
- ✅ Lead WMS enhancements, system integrations, and end‑to‑end process reviews
- ✅ Support peak, seasonal, and promotional planning across warehouse sites
- ✅ Facilitate cross‑functional working groups to pilot, explore, and embed improvements
Compliance, Safety & Standards
- ✅ Ensure full compliance with H&S legislation and warehouse safety standards
- ✅ Lead risk assessments, audits, and continuous safety improvement initiatives
- ✅ Embed a safety‑first, compliant, and well‑maintained warehouse environment
- ✅ Maintain high standards in security, access control, and operational documentation
What We’re Looking For
Essential
- ✔ 5+ years’ experience in a senior warehouse or fulfilment leadership role
- ✔ Background in 3PL, eCommerce, or high‑growth fulfilment environments
- ✔ Ability to be site‑based in Leighton Buzzard with regular travel across our other sites
- ✔ Proven experience leading large, multi‑function warehouse operations
- ✔ Strong commercial and operational acumen with a strategic mindset
- ✔ Demonstrable success in SLA delivery, client satisfaction, and process improvement
- ✔ Confident using WMS platforms, operational KPIs, and leading change
- ✔ Excellent leadership, communication, and coaching capability
Desirable
- ✔ Lean Six Sigma or similar operational improvement qualification
- ✔ Experience managing multi‑site operations across the UK and/or EU
- ✔ Exposure to DTC or omnichannel fulfilment models
- ✔ Experience supporting site expansion, relocation, or automation projects
What We Offer
- ✨ Competitive salary (dependent on experience — please complete our application form and tell us what your expectations are)
- ✨ Bonus opportunities linked to performance
- ✨ A senior leadership role with real influence and autonomy
- ✨ The opportunity to shape scalable warehouse operations as we grow
- ✨ Clear progression opportunities into Director‑level or Group roles — we’ve grown 350% in the last 12 months — next year we plan to grow even more
- ✨ A collaborative, ambitious team that values ownership, clarity, and delivery
Additional Information
- Some travel between UK and European sites may be required
- Flexibility is needed during peak trading periods and periods of change
- This is an on‑site senior leadership role, with hybrid flexibility by arrangement
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