As a Recruitment Business Partner, you’ll own the end-to-end recruitment journey for operational roles across your campaign area, ensuring Teleperformance is consistently seen as an employer of choice. You’ll play a critical role in attracting, engaging, and hiring large numbers of top-quality agents and support roles to support our fast-growing operations as well as driving social value sourcing initiatives.
You’ll act as a trusted advisor and business partner, collaborating closely with stakeholders across Operations, HR, Training, and Workforce Management to deliver recruitment strategies that meet both business and client needs. Your focus: fast, efficient, and high-quality recruitment. You’ll support the growth and management of our offshore teams to ensure they work to the required standard.
The role requires you to be on site a minimum of 3 days per week.
Key Responsibilities and Accountabilities
- Lead the full lifecycle recruitment process for large-scale operational hires, from role briefing and sourcing to offer and onboarding.
- Partner with hiring managers to define role requirements and create strategies that attract large volumes of qualified candidates quickly.
- Source candidates proactively across multiple channels including job boards, social media, professional networks, schools, and referrals. Work in partnership with the Recruitment Delivery Manager and/or Sourcing Manager.
- Screen, interview when required, and assess candidates to ensure the right fit for each role, while maintaining efficiency to meet high-volume targets.
- Coordinate pre‑employment checks (backgrounds, references, etc.) to ensure compliance and smooth onboarding for all.
- Maintain accurate recruitment data in the Applicant Tracking System (ATS) and provide regular reporting on recruitment metrics and KPIs.
- Build and maintain strong relationships with internal stakeholders and external recruitment partners to ensure recruitment goals are met.
- Deliver a world‑class candidate experience, acting as a brand ambassador at every touchpoint.
- Continuously improve recruitment processes, tools, and strategies to drive efficiency, quality, and scalability.
- Be a partner to your segment of the business, supporting strategy and high‑quality recruitment for your assigned clients.
- Support offshore resource development and upskilling.
- Drive and grow our social value standing, providing insight and analysis to diversify pipelines and maintain good data.
What You’ll Bring – Essential Criteria
- Proven experience delivering high-volume recruitment as the lead recruiter, in a BPO or fast-paced operational environment.
- Experience managing recruitment for operational roles at scale (agents, customer service, or call centre positions).
- Experienced in leading a team of recruiters or recruitment administrators as part of a recruitment function.
- Experienced in recruiting social value candidates and/or working in social value employment.
- Strong stakeholder management and communication skills.
- Ability to operate in a fast-paced environment, managing competing priorities while maintaining quality.
- Knowledge of UK employment law and recruitment compliance practices is strongly preferred.
- Proficiency in ATS platforms (e.g., iCIMS, JobTrain, Taleo, SAP) and Microsoft Office tools.
- Excellent problem-solving, organisation, and time-management skills.
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