Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia and Middle East.
About the Role:
Role: Application Production Support
Location: Belfast and London, UK/Hybrid 3 days a week
Type: Permanent/FTE
Job Description:
Own 24×7 application production support operations ensuring uptime performance and stability
Lead and manage L2L3 application support teams including staffing shifts and performance management
Drive Incident Problem and Change Management in line with ITIL processes
Ensure SLA KPI adherence track metrics and present operational dashboards to stakeholders
Lead major incident management including bridge calls stakeholder communication and post incident reviews
Perform and govern Root Cause Analysis RCA and ensure permanent fixes are implemented
Collaborate with Development QA Infra and Vendor teams for issue resolution and release support
Oversee release deployment and production validation activities
Identify and drive automation opportunities to reduce manual effort and improve efficiency
Ensure applications meet security compliance and audit requirements
Prepare and present Monthly Operations Review MOR and management reports
Required Skills Experience:
5 -7 years of IT experience with strong background in Application Production Support
Proven experience managing enterprise applications in BFSI or large regulated environments
Strong hands‑on experience with ITIL processes Incident Problem Change Release
Experience with ticketing and monitoring tools ServiceNow JIRA AppDynamics Dynatrace etc
Solid understanding of application architecture databases batch jobs and middleware
Experience managing onshore offshore teams and vendor coordination
Strong stakeholder management and communication skills
Unix Linux SQL Autosys ControlM or similar schedulers
Understanding of cloud or hybrid environments AWSAzure
Exposure to automation scripting Shell Python desirable
Knowledge of DevOps and CICD support models
Certifications:
ITIL Certification mandatory
PMP Agile certifications good to have
Key Success Metrics:
SLA availability compliance
Mean Time to Resolve MTTR
Reduction in repeat incidents
Automation and cost optimization initiatives
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