Employer Hywel Dda University Health Board Employer type NHS Site HDUHB site (to be confirmed) Town HDUHB Region Salary £27,898 – £30,615 per annum (pro rata if part time) Salary period Yearly Closing 05/04/2026 23:59 Interview date 13/04/2026
Information Governance Officer
Band 4
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
The Agenda for Change Pay Award for 2026/27 is effective from 1 st April 2026.
An Information Governance Officer is required as part of a newly developing Information Governance Team.
This role will support the ongoing IG agenda within the Health Board, helping to achieve the highest standards of information governance. This role will have particular emphasis on data protection, confidentiality, Caldicott, and information security. The post holder will contribute to the work of the team, to ensure that the Information Governance Action Plan is implemented and a high level of service is maintained. In essence, the role is:
- To assist in the implementation of Health Board-wide controls relating to information governance standards and legislation.
- To be responsible for responding to requests for information under the UK General Data Protection Regulation 2016/679 (GDPR); Data Protection Act 2018 (DPA2018)
- To assist the Information Governance Team in implementing the Health Board-wide training and raising awareness of Data Protection and information sharing.
- To work with minimal supervision using initiative and organisational skills to prioritise workloads to meet deadlines.
Main duties of the job
- Ensuring all requests are tracked, monitored and controlled in order to meet legal statutory deadlines, maintaining orderly, comprehensive and complete records for each individual information request.
- Receiving requests and communicating with requesters as required
- Organise the collection, collation and safe despatch of highly confidential personal identifiable information as required by legislation.
- Management of appropriate databases to monitor progress of information requests, to ensure the statutory deadlines are met.
- The post holder will be dealing with extremely sensitive information and must ensure complete confidentiality and discretion is practised at all times.
- Strict adherence to the rules and regulations as set out in the UK General Data Protection Regulation 2016/679 (GDPR); Data Protection Act 2018 (DPA2018), and other IG legislation relevant to the role.
Working for our organisation
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Interviews will be held on 13.04.2026
Person specification
Qualifications and Knowledge
- Diploma in Office administration or equivalent experience to diploma level
- Knowledge and understanding of the NHS Information Governance Toolkit
- Excellent understanding of the NHS governance and risk agendas
- An understanding of the requirements of the Information Governance Toolkit.
- ISEB Certificate in Data Protection
- Knowledge of information security standards and their application within the NHS and adult social care sectors
- Experience and comprehensive working knowledge of the UK General Data Protection Regulation 2016/679 (GDPR); Data Protection Act 2018 (DPA2018)
Experience
- Working in the NHS office preferably in an office environment.
- Experience and understanding of information governance agenda and the UK General Data Protection Regulation 2016/679 (GDPR); Data Protection Act 2018 (DPA2018).
- Experience of communicating and working with staff at all levels.
- Experience of computer systems including databases and spreadsheets and an extensive knowledge of Word, Outlook and a good working knowledge of other office programs including Excel and PowerPoint.
- Experience of management of DP subject access requests and related work
- Confident in all aspects of office practice
- Ability to produce Reports
- NHS Experience.
- Familiar with DATIX Risk Management
Language Skills
- Welsh Speaker (Level 1)
Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems in order to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable).
These processes are in line with Fair and Lawful processing in line with current Data Protection Legislation especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). As an organisation, we ensure that the legislation defining confidentiality is observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII)
If you are successfully appointed, by completing the application form you authorise the UHB to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national Electronic Staff Record (ESR).
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
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