General Manager

Job Description

Lead end‑to‑end logistics operations while overseeing customer service teams to ensure seamless order fulfilment, high service levels, and an exceptional customer experience.

Key Responsibilities

• Oversee daily logistics operations including warehousing, transport, inventory control, and distribution.
• Manage and develop customer service teams, ensuring timely resolution of queries, escalations, and service issues.
• Drive operational efficiency through process improvement, KPI tracking, and performance management.
• Collaborate with commercial, supply chain, and finance teams to support business goals and service-level commitments.
• Ensure compliance with safety, regulatory, and quality standards across logistics and customer service functions.
• Lead continuous improvement initiatives to enhance delivery accuracy, cost control, and customer satisfaction.
• Manage third‑party logistics providers and negotiate service agreements where required.

Skills & Experience

• Strong leadership experience in logistics, distribution, or supply chain management – ideally transport.
• Proven track record managing customer service teams in a fast-paced environment.
• Excellent communication, stakeholder management, and problem‑solving abilities.
• Data‑driven mindset with experience using KPIs, dashboards, and operational metrics.
• Ability to manage change, optimise processes, and lead cross‑functional initiatives.

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