Job Description
Are you a hands-on and passionate Food & Beverage professional ready to lead and inspire a dynamic team? The Kensington Hotel, a distinguished luxury destination in the heart of London’s prestigious Kensington area, is seeking an experienced Food & Beverage Operations Manager to oversee our food and beverage outlets, including our restaurant and bar operations.
About the Role:
As the Food & Beverage Operations Manager, you will play a key role in delivering exceptional guest experiences across our food and beverage venues. You’ll be responsible for managing day-to-day operations, developing and supporting your team, and driving service excellence and business growth. This is an exciting opportunity for a proactive leader with a deep passion for hospitality and strong operational expertise who thrives in a fast-paced, high-standard environment.
Key Responsibilities:
- Lead, mentor, and develop a motivated food and beverage team across all outlets including restaurant and bar.
- Oversee daily food and beverage operations to ensure seamless service delivery and outstanding guest satisfaction.
- Maintain the highest standards of quality, service, and presentation throughout all F&B outlets.
- Collaborate closely with kitchen and front-of-house teams to ensure smooth coordination and exceptional service.
- Drive sales growth and profitability through effective team leadership and operational strategies.
- Manage staffing, scheduling, and training to maximise productivity and enhance team performance.
- Handle guest feedback promptly and professionally, resolving any service issues efficiently.
- Participate in budgeting, inventory control, and cost management to achieve financial targets.
What We’re Looking For:
- Proven experience as a Food & Beverage Operations Manager or similar role within upscale or luxury hospitality environments.
- Hands-on leadership style with a passion for coaching, training, and developing teams.
- Strong operational knowledge across restaurants and bars.
- Excellent communication, interpersonal, and organisational skills.
- Ability to work under pressure and adapt quickly to a dynamic, high-paced environment.
- Genuine commitment to delivering outstanding guest service.
- Experience working in London’s hospitality market is a plus.
The Perks of working for The Kensington Hotel:
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get togethers
- Refer a Friend bonus scheme
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