Customer Service Manager

Job Description

Customer Support Manager / Up to £60,000 / Maidstone

Overview:

A leading organisation in their manufacturing space are currently seeking a Customer Support Manager to join their team to manage the overall customer operations and sales progression processes including managing the team.

This is an excellent opportunity to grow your management experience with a great organisation.

Role & Responsibilities:

• Managing the customer service and sales progression teams
• Developing staff and monitor performance
• Liaising with senior management regarding improving processes and making the department more efficient
• Monitor and set KPIs for staff
• Work closely with other departments in the organisation to ensure the most effective processes are in place and customer are getting the best experience
• Identify new business opportunities and liaising with the sales team on these

Essential Skills & Experience:

• 10+ years of experience in customer service positions
• 5+ years’ experience managing teams
• An excellent communicator
• Experience managing sales processes including quoting and order management
• Hard-working and ambitious
• Experience using CRM systems

Package:

• Up to £60,000 basic salary
• Employee longevity benefits
• Private dental insurance
• Private medical insurance
• Sick pay
• Company pension

Customer Support Manager / Up to £60,000 / Maidstone

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