As a Business Development Assistant, you will play a pivotal role in supporting the Sales team. The position requires coordination, organisation & communication with both internal colleagues and external customers. This makes the role ideal for someone who is keen to establish a career in Sales within a forward thinking fast paced environment.
The Business Development Assistant will provide administrative, reporting and customer-facing support to the Sales team. The role will ensure our sales process runs efficiently, customer queries are handled promptly, and internal systems are kept accurate and up to date. This position is integral to the team and improvement of sales productivity and enhancing our customer’s experience through the sales lifecycle.
What will you be doing…
- Supporting the Senior Business Development Manager with administration.
- Maintain accurate records of sales activities, customer interactions, and pipeline updates in CRM systems.
- Generate bespoke reports to support the Sales team
- Excellent organisation skills are required
Customer Service & Support
- Serve as support point of contact for the sales team including customer queries.
- Identify and communicate specific client needs and communicate internally ensuring the delivery of compelling timely proposals.
- Resolve issues related to new and existing enquires to ensure customers are kept updated.
- Build strong relationships with customers to support repeat business and customer satisfaction.
- Provide a high, maintained level of customer service at all times to both internal and external clients.
- Liaison with Clients as well as our in-house Technical and Operational teams, ensuring excellent customer satisfaction
Team Coordination
- Support the sales team with scheduling meetings, preparing presentations, and organising sales materials
- Work with the estimating team to prepare multi utility proposals for a range of new build projects in line with client requirements.
- Coordinate internal communication between sales, marketing, finance, and operations.
- Assist in data analysis, customer strategy and reporting.
Data & Process Management
- Ensure CRM data accuracy and maintain up-to-date customer records.
- Analyse sales trends and provide insights to help improve forecasting and planning.
- Contribute to process improvements that enhance sales efficiency.
What are we looking for…
- Excellent organisation and communication skills.
- Detail-oriented and reliable.
- Positive attitude and strong team spirit.
- Excellent written and verbal communication skills.
- Computer literate/strong data input skills – CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office tools.
- Customer-focused mindset with a proactive approach to communication and customer feedback.
- Ability to work collaboratively in a fast-paced environment.
- Adaptable and eager to develop a career in sales.
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