Company: Belinda Roberts Ltd
Location: Greater Manchester
Job Description:
Myclientisseekingamotivatedandcustomer-focusedCustomerServiceAdvisortojoinourteaminBury.Workingwithintheutilitiessector(energy,water,orgas),youwillbethefirstpointofcontactforcustomers,deliveringahighstandardofserviceandsupportacrossarangeofenquiries.
KeyResponsibilities
- Handleinboundandoutboundcustomercalls,emails,andonlineenquiries
- Resolvecustomerqueriesrelatingtobilling,accounts,meterreadings,andserviceissues
- Provideclearandaccurateinformationregardingtariffs,usage,andservices
- Supportcustomerswithpaymentplansandaccountmanagement
- Logallcustomerinteractionsaccuratelyoninternalsystems
- Escalatecomplexorunresolvedissuestorelevantdepartments
- Ensurecompliancewithindustryregulationsandcompanypolicies
- DeliverexcellentcustomerserviceinlinewithcompanystandardsandKPIs
KeySkills&Experience
- Previousexperienceinacustomerserviceorcontactcentrerole
- Excellentcommunicationandinterpersonalskills
- Abilitytomanageahighvolumeofenquiriesinafast-pacedenvironment
- Strongproblem-solvingskillsandattentiontodetail
- GoodITskills,includingexperiencewithCRMsystems
DesirableExperience
- Experiencewithintheutilitiessector(energy,water,orgas)
- Knowledgeofbillingsystemsorregulatoryframeworks
- Experiencehandlingcomplaintsorvulnerablecustomers
PersonalAttributes
- Customer-focusedwithapositive,empatheticapproach
- Reliable,organised,andabletoprioritiseworkload
- Teamplayerwithaproactivemindset
- Eagertolearnanddevelopwithintherole
Whatisonoffer
- Competitivesalaryandbenefitspackageincludingabonus
- Fulltrainingandongoingsupport
- Opportunitiesforcareerprogressionwithintheutilitiessector
- Supportiveandcollaborativeteamenvironment
Applynowtojoinagrowingorganisationandbuildyourcareerwithinthecustomerservicesector
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Posted: March 20th, 2026