To lead the successful delivery of a range of operational, clinical, facility and business improvement projects across the clinic. This role is responsible for end‑to‑end project oversight, governance, planning, and stakeholder management, ensuring each initiative is delivered on time, within budget, and aligned with clinical, operational, and strategic priorities.
The role involves managing multiple concurrent projects, supporting the CEO and senior leadership team in driving continuous improvement and supporting the growth and modernisation of the clinic.
Project Delivery & Governance
Lead and manage a portfolio of clinic and operational projects from initiation to completion.
Define and agree project scopes, objectives, deliverables, timelines, budgets, and success criteria with the CEO and project sponsors.
Develop, maintain, and track detailed project plans across multiple workstreams.
Monitor milestones, risks, issues, constraints, and interdependencies, escalating where appropriate.
Ensure structured change control, scope management, and benefits realisation for each project.
Maintain clear visibility of priorities and capacity across all active projects
Stakeholder & Vendor Management
Act as the primary point of coordination for stakeholders across clinical, operational, administrative, and corporate teams.
Lead project meetings, workshops, and stakeholder reviews to ensure clarity and alignment.
Manage external vendors, contractors, and partners to ensure delivery against agreed milestones.
Provide concise and regular progress reporting to the CEO and senior leadership forums.
Implementation
Oversee readiness activities, resource planning, and operational preparation for new processes, services, or facility changes.
Coordinate training, communication, and change management activities.
Ensure all documentation, SOPs, and support processes are in place before handover to business-as-usual teams.
Manage phased or multiple go‑live events across concurrent projects.
Continuous Improvement & Compliance
Support the continuous enhancement of internal project governance, processes, and templates.
Ensure all projects align with relevant regulatory, clinical, safety, data protection, and operational requirements.
Maintain accurate, auditable project documentation throughout the project lifecycle.
Skills & Competencies
Strong organisational and planning skills with the ability to manage several concurrent projects.
Excellent analytical, problem‑solving, and decision‑making abilities.
Confident communicator with strong written and verbal communication skills.
Ability to engage senior clinicians, leaders, and external partners with credibility.
Self‑starter with the ability to work independently and maintain momentum under pressure.
Highly patient‑centred and service‑focused mindset.
Desirable
Experience working in private healthcare, outpatient settings, or multi‑site clinical environments.
Understanding of clinical workflows, operational processes, or healthcare service delivery models.
Experience managing projects involving clinical operations, patient pathways, facilities upgrades, procurement, digital adoption, or workflow redesign.
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