General Manager

A prestigious hotel in West Sussex is seeking an experienced and dynamic Hotel General Manager to lead their operations and deliver exceptional guest experiences. This is a hands‑on leadership role for a confident and driven individual who thrives in a fast‑paced, multi‑departmental environment.

The successful candidate will oversee all aspects of hotel operations, including Front of House, Housekeeping, Food & Beverage, and Events. They will be responsible for driving revenue and profitability, managing budgets, inspiring and developing their team, and ensuring the highest standards of service across the property.

Responsibilities

• Lead and motivate a multi‑departmental team, fostering a positive, high‑performance culture.
• Oversee day‑to‑day hotel operations, including Front of House, Housekeeping, Food & Beverage, and Events.
• Deliver excellent guest service, maintaining high standards and consistent quality.
• Drive revenue and profitability, identifying opportunities for growth and efficiency.
• Manage budgets, forecasts, and operational reports.
• Ensure compliance with health, safety, and regulatory requirements.
• Collaborate with ownership/management to develop and implement strategic plans.

Requirements

• Proven experience as a Hotel General Manager or in a senior hotel leadership role.
• Strong operational knowledge across all hotel departments.
• Excellent leadership, communication, and team‑building skills.
• Financially astute with experience managing budgets and achieving targets.
• Flexible, hands‑on, and able to thrive in a fast‑paced environment.

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