Contracts Manager - Social Housing (Capital Works)
We are currently seeking an experienced Contracts Manager to lead the operational and commercial delivery of capital works and high-risk property programmes across occupied social housing homes. This is a fantastic opportunity for a driven professional with strong leadership skills and a solid background in social housing contracts to take ownership of contract performance, client relationships, and service excellence.
The Role
As Contracts Manager, you will be responsible for the overall performance of the contract, ensuring delivery in line with contractual commitments, company standards, and client protocols.
- Full operational and commercial management of the contract
- End-to-end management of capital works and high-risk properties within occupied homes
- Managing works to programme timeframes and producing detailed project plans
- Ensuring full compliance with Health & Safety regulations, company standard operating procedures, values, and quality assurance accreditations
- Demonstrating and monitoring best practice in line with current legislation, codes of practice, and industry standards
- Line management of five Supervisors, including one-to-ones, daily briefings, and performance reviews
- Oversight of KPIs, reporting, and service delivery standards
- Budget management and financial performance control
- Handling client queries and managing resident complaints effectively and professionally
- Supporting and engaging operatives and branch teams to consistently deliver high-quality outcomes
What We're Looking For
- Proven experience managing a contract within the social housing sector
- Strong budget management experience
- Experience in performance reporting and KPI management
- Demonstrable people management experience
- Ability to evidence contract performance, efficiencies, and continuous improvement
- Practical technical knowledge of social housing repairs and maintenance
- Full, valid driving licence
About You
You will be commercially aware, highly organised, and confident managing both people and performance. Strong communication skills are essential, as you'll be liaising with clients, residents, and internal teams daily.
If you're looking for a role where you can take real ownership, drive standards, and make a tangible impact within social housing, we'd love to hear from you.
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