Job overview
Business – Customer Support Technician Apprentice level 3
Duration: 18 months
Location: 41 Minster Street, Reading, RG1 2JB, England
Eligibility: Must reside within 20 miles commute.
Start date: 6th July 2026
Salary: £23,810
Full time – Paid Apprenticeship
Hours: 37.5 hrs Mon‑Fri
Entry Requirements
- Achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications accepted.
- Full UK manual driving licence.
- Full UK Right to Work for the duration of the 18‑month scheme.
- Go through personnel screening and Government SC clearance. (See https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels)
Responsibilities
- Work on‑site across different customer locations.
- Install, configure, and optimise BT products, apps, and services.
- Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
- Support installations, migrations, and rollouts.
- Diagnose and resolve hardware and software issues.
- Guide customers through solutions and recommend suitable digital products and services.
- Travel between customer locations as part of a dynamic, field‑based role.
What You’ll Learn
- Hands‑on field engineering and customer support experience.
- How to install and configure BT applications and services.
- Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
- Logical problem‑solving and customer service best practice.
- Technical knowledge of networking, cabling, and system setups.
- ICT Comms Tech Level 3 Qualification through structured apprenticeship training.
- Exposure to BT’s innovative technologies and future‑ready solutions.
Future Career Opportunities
- Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
- Potential to move into advanced engineering roles or leadership positions.
- Build a career in a growing industry with roles in field service, technical support, and beyond.
- Access to continuous learning and development programs.
Apprenticeship Details
This 18‑month apprenticeship will have 20% of working hours dedicated to learning and studying, plus a weekly study day. Upon completion, you will gain an ICT Comms Tech Level 3 Qualification.
Training provider: Firebrand; College located in Wyboston Lakes, Bedford.
Benefits
- Huge discounts on EE & BT products including Mobile and Broadband.
- Online GP – access to a GP via telephone or video 24/7 for you and your immediate family.
- Market‑leading paid carer’s leave, up to 2 weeks for carers.
- Volunteering days to give back to the local community.
- Optional private healthcare and dental.
- Enhanced women’s health support.
How to Apply
Apply online by submitting your details and current education. Complete 5 text‑based questions and 1 video question. If successful, you will attend an interview.
BT Group will never ask for payment during recruitment. Genuine BT Group communications come from @bt.com emails or jobs.bt.com.
About BT Group
BT Group is the world’s first telco and owns brands such as BT, EE, Openreach, and Plusnet. The company is leading a major digital infrastructure project, connecting over 25 million premises to full‑fibre broadband, and is heavily investing in 5G and AI.
Inclusion and Diversity
We are committed to building a diverse, inclusive, and authentic workplace. If you are excited about this role but your past experience doesn’t align perfectly with every requirement, we encourage you to apply anyway.
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