Powering the world’s payments ecosystem
ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
Role Overview
As a Customer Success Manager in United Kingdom, London, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem! The purpose of this role is to guide ACI Customers through their payments journey ensuring they achieve their desired outcomes.
Responsibilities
- Drive success for ACI customers with fast, simple, and secure payments from around the world
- Consult customers on their journey to optimize their payments program through adoption, renewal, or expansion of ACI solutions
- Communicate and negotiate commercial and high‑level technical interactions to deliver positive outcomes
- Understand customers’ business challenges and industry trends to consult on how ACI can support their objectives
- Serve as a trusted advisor to customers by establishing, maturing, and executing their payment strategies
- Function as a customer’s single point of contact with ACI while coordinating and collaborating within ACI to deliver on commitments
- Inform and influence ACI strategy with account‑level “ground truth” and ideas to better enable customer success objectives
- Maintain accuracy of customer data in internal systems such as Salesforce to support audit functions
- Support revenue growth for Tier 1 customers that directly impacts a segment’s P&L
- Support execution of account plans in a self‑directed manner within segment strategy
- Build and maintain relationships with decision makers of key accounts to create brand advocates
- Provide operational support to Senior and Principal CSMs on key Tier 1 accounts (e.g., run service reviews, reporting, and point of escalation)
- Understand and adhere to corporate policies including the ACI Code of Business Conduct and Ethics
- Perform other duties as assigned
Knowledge, Skills, and Experience
- Bachelor’s degree in a related field or equivalent experience
- Proficient level of Payments or Vertical knowledge
- Successful presentation and facilitation with regular key stakeholders
- Consistent delivery of positive outcomes
- Ability to solve complex problems and generate ideas to enable customers to succeed and grow their BoB
- Comfortable operating in ambiguous situations
- Influence peers and build brand advocates
- Proficient communication, presentation, and negotiation skills
- Self‑directed planning and interactions with some direction
- Guided planning and interactions
- Impeccable follow‑up and attention to detail
Core Capabilities
- Accountability: holding self and others accountable to meet commitments
- Drive Results: consistently achieving results, even under tough circumstances
- Customer Focus: building strong customer relationships and delivering customer‑centric solutions
- Cultivate Innovation: creating new and better ways for the organization to be successful
- Collaboration: building partnerships and working collaboratively with others
- Courage: stepping up to address difficult issues, saying what needs to be said
Applicants must be currently authorized to work in the United Kingdom on a full‑time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.
In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package – all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.
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