Location: Remote / United KingdomJob type: Permanent / Full or Part-timeSector and subsector: Risk, Quality and Assurance | GeneralAnnual Fixed Salary: £31,000.00Salary details: Flexible working pattern
IPRS Health are an award‑winning provider of physiotherapy & mental health services, putting patients at the heart of everything we do, ensuring a smooth and successful journey to recovery. We work for a diverse range of clients, including the NHS, with our services having a huge impact into improving the lives of thousands of people every year.
Quality & Governance Officer
This role is essential to ensure the organisation has the capacity and capability to evidence safe, effective and compliant care as services scale and regulatory expectations increase. By owning the coordination of clinical audit, strengthening data quality across incident and feedback systems, and producing timely management information and assurance reports, the Quality and Clinical Governance Officer turns day‑to‑day activity into clear insight, learning and action. This provides clinical leaders with early warning of emerging risks, supports PSIRF‑aligned responses and a just culture, and helps demonstrate adherence to NICE guidance and statutory requirements—ultimately protecting patients, staff and the organisation’s reputation while accelerating continuous improvement.
Hours: Full or part‑time hours (minimum 30 hours per week)
Working hours: Flexible
This role will help the service achieve stronger, evidence‑based quality governance—with clearer assurance that care is safe, effective and aligned to NICE and other standards. It will enable earlier identification of risks and deteriorating trends, improve the quality and consistency of incident/complaints/feedback data, and ensure learning is translated into tracked improvement actions. It also strengthens PSIRF‑aligned learning, training and a just culture, improving both patient outcomes and regulatory readiness.
Responsibilities
- Coordinate and deliver the annual clinical audit programme (including data collection tools) aligned to NICE and national frameworks.
- Analyse incidents, complaints and patient feedback to identify themes, emerging risks and required actions.
- Maintain day‑to‑day governance systems (e.g., Radar), improving data quality, coding accuracy and information capture.
- Monitor KPIs and elevate triggers or deviations from safe practice to clinical and senior leaders.
- Produce monthly/quarterly/annual quality, safety and assurance reports for committees and stakeholders.
- Support regulatory readiness by collating evidence and coordinating responses for audits/inspections.
- Support and deliver training and awareness activity on clinical governance and PSIRF principles.
- Enable proportionate learning responses, track completion/impact of improvement actions, and promote a just and learning culture.
Who we are looking for
- Demonstrable experience completing end‑to‑end clinical audit cycles (plan, collect, analyse, report, and track actions).
- Experience producing regular quality/safety dashboards and written reports for governance forums.
- Confident using Excel to clean, manipulate and present data (e.g., pivot tables, charts) and maintain accurate logs.
- Working knowledge of incident reporting processes and systems (e.g., Radar or equivalent) and principles of good information capture.
- Ability to handle sensitive information appropriately, maintaining confidentiality and information governance standards.
To be seriously considered for this role, please have the following:
Knowledge
- Mental health service delivery and clinical governance principles
- NICE guidance and applying standards to practice/audit
- Mental Health Act (and wider relevant mental health legislation)
- Patient safety/learning frameworks (e.g., PSIRF principles, contributory factors, just culture)
- Incident reporting, complaints handling, and patient feedback processes
- Information Governance, confidentiality, and GDPR basics
Skills
- Data analysis and interpretation; identifying trends, themes, and risk signals
- Presenting findings and delivering/coordinating training/briefings
- Strong organisation, prioritisation, and action tracking/follow‑up
- Stakeholder management and confident communication with MDTs
Experience
- Working in a mental health setting (or comparable healthcare environment)
- Coordinating and completing clinical audit cycles end‑to‑end
- Analysing incidents/complaints/feedback and translating into actions
- Using governance/incident reporting systems (e.g., Radar or equivalent)
- Producing routine quality reports/MI (monthly/quarterly) and dashboards
- Supporting quality improvement activity and evidencing impact
Qualifications
- Degree in a healthcare‑related field or equivalent relevant experience
- Professional registration (e.g., RMN/NMC) — if required/desirable for your service model
- Training/qualification in audit, QI, patient safety, or data/analytics (desirable)
33 days Annual Leave inclusive of 8 days bank holiday. Increasing with completed years’ service.
Holiday Buy‑Back and Sell‑Back Scheme
Moving Day leave
Membership of the Company pension scheme
Employee Assistance Programme providing confidential counselling
Westfield Health Cash Plan, Dental, Optical & much more
Free annual winter Flu Vaccinations
Free eye test every 2 years
The administrator of your data is IPRS Group with its registered office in Ipswich, UK, IP6 0FU, at Opus Park, Exchange Place, Claydon, Suffolk. The data is collected for the purposes of recruitment for the position given in the advertisement, it can also be processed in future recruitment processes with your additional consent. Providing personal information is voluntary. You have the right to access the data, correct or delete it. Detailed information on the processing of personal data by IPRS Group can be found in the principles of data processing in Cezanne Recruitment and our Privacy Policy. I agree to the processing of my personal data by IPRS Group for the purposes of this recruitment process for the position specified in the advertisement. I consent to the processing of my personal data by IPRS Group for the purposes of future recruitment processes. By applying to this job you accept the Privacy Policy and IPRS Health Privacy Policy
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