- Are you someone who values fairness, respect and protecting people’s rights?
- Do you want to work in a role that makes a difference to the people of Stockton-on-Tees who live in privately rented accommodation?
- Are you confident communicating with a wide range of people – from tenants and landlords to partner agencies?
Look no further! We have a fantastic opportunity for a Tenancy Relations Officer to join our team here at Stockton-on-Tees Borough Council.
Stockton Borough Council is looking to appoint an enthusiastic, innovative and self-motivated Tenancy Relations Officer to help protect private rented sector tenants, tackle poor landlord practices and ensure residents can live safely and securely in their homes.
Please note this is a Fixed Term role to cover a period of three years.
This new role has been created to support the changes introduced by the Renters Rights Act 2025. You will work closely with Housing Options, Legal Services, the Private Sector Housing team, Trading Standards and other key partners to investigate and resolve tenancy-related complaints.
The role will require you to:
- Develop a strong understanding of tenancy law and associated enforcement, including the Renters Rights Act 2025.
- Create and develop new procedures and practices within the council to support effective and consistent enforcement.
- Investigate complaints and conduct property visits.
- Advise and support tenants through advocacy and casework.
- Work with landlords, letting agents, and stakeholders to ensure compliance.
- Take enforcement action when necessary to uphold tenants’ rights and prevent homelessness.
You’ll be part of the homeless, lettings and nominations team who facilitate and provide active support and mediation services to tenants and landlords in the private rented sector, ensuring compliance with housing legislation and promoting good tenancy relations.
For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.
Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.
We offer an excellent total reward package, including:
- A competitive salary of up to £40,777
- 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
- Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
- Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.
You will be based in Dunedin House, which offers free onsite parking and an employee coffee shop.
For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website: https://www.stockton.gov.uk/careers
If you want to know more about the role please contact JulieLathan, Service Lead, on julie.lathan@stockton.gov.uk or 01642 528670.
Guidance for applicants
Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ to the email linked to your North EastJobs account, and will also appear in the ‘My Messages’ section of your account.
Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council’s statutory employment checks. Employment cannot commence or continue unless this has been verified.
Visa Sponsorship: The Council offers visa sponsorship only for a small number of specific roles where it is considered appropriate and necessary to meet service needs. Sponsorship is not guaranteed and is not relevant or applicable to most roles.
Council Principles: The Council’s recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent. Sponsorship will only be offered where there is clear, evidenced justification, such as significant recruitment difficulty or the need for specialist skills that cannot be met from the local labour market.
Limitations: Where an individual (prospective or existing employee) cannot demonstrate a valid right to work in the UK, and where visa sponsorship is not appropriate, justified or approved, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee’s visa is due to expire and sponsorship is not granted.
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