Hearsay Community Manager

Role: Hearsay Community Manager

Mode: Hybrid (3 Days in a week)

Type of Hiring: Perm/FTE/Subcon

Location: London/Glasgow

Job Description

Tracking and controls

• Manage Hearsay list RSAMs profile connection training
• Make sure all profiles are in good standing ie disclosures cover photo SM approving profiles but not always correctly
• Monthly compliance reporting
• Review and remediate monthly RSAM report
• Review eLearning training report

Analytics

• User engagement reporting
• Post engagement reporting
• Ticket reporting
• Quarterly KPI scorecards

Communication

• Updates or enhancements to Hearsay

General maintenance

• Update FrontPagePB Intranet with Hearsay resources
• Maintain training materials in elearning GPB only
• Ongoing 1×1 training
• Host office hours
• Profile maintenance and migrations
• Onboarding Hearsay process
• Field request
• Add to tracker
• Submit RSAMs 3

Share and tracking training

• Send invite with instructions and best practices
• Manage AWM Social Media mailboxes PB AM and IPB
• Trouble shoot and answer questions from sales organization
• LinkedIn profile maintenance

Offboarding process

• Remove RSAMs
• Guide Ambassadors to update LinkedIn profile
• Remove from Hearsay
• Update tracker

Mandatory Skills

• Hearsay
• Google AdWords
• Paid Media – Facebook
• Paid Media – Instagram
• Paid Media – LinkedIn
• Paid Media – Twitter

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

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