We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
An exciting opportunity has arisen within the Surgical management team for an enthusiastic, motivated and committed individual as a Business Support Manager.
Main duties of the job
To provide management support to the Directorate teams and its clinicians, delivering outstanding service delivery and organisational performance. This includes working with others, to develop practical service planning delivery that supports improvements in patient experience and care.
The main focus of this role will be to provide support for the Dermatology, Haematology and Rheumatology departments, managing the administration and secretarial teams and ensuring outpatient targets are met within the Directorates and that outpatient capacity is well utilised.
The successful candidate will provide line management to a large team of medical secretarial and various administration teams. They will be expected to manage the cancer tracker and maintain RTT delivery. There will be an expectation to attend Directorate meetings and take minutes and actions where appropriate whilst also being the first point of contact for any concerns and complaints.
The post holder will be expected to work flexibly in order to ensure the smooth running of the department, and to be proactive in suggesting new ways of working.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Education And Qualifications
Essential criteria
- Educated to degree level or equivalent demonstrable knowledge and experience
- Extensive use and knowledge of IT packages and applications, including Microsoft Office
- Evidence of further study and personal development.
- Knowledge of financial processes including expenses
- Knowledge and understanding of project management processes
Desirable criteria
- ECDL
- Audio Typing
- Experience in use of databases and online applications
- Project Management Qualification
Experience
Essential criteria
- Relevant previous experience in a similar role
- Extensive secretarial / administrative experience
- Experience of providing Project Management Support including the utilisation of Gant charts.
- Knowledge of RTT rules and the ability to use the RTT database, CWS system and ORMIS theatre systems
- Knowledge of the full range of administrative and organisational policies and procedures, acquired through training and relevant experience.
- Experience of working with complex or sensitive information in a professional manner.
- Extensive procurement experience including use of the Oracle procurement system as well as invoice payments
- Experience of planning workshops and meetings including venue selection, materials preparation and coordinating multi-disciplinary attendees.
Desirable criteria
- Experience of working with data, including routine reporting, analysis and reporting trends.
- Knowledge of relevant organisational policies
Aptitude and Abilities
Essential criteria
- Excellent communication skills (verbal and written), with highly developed interpersonal skills
- Able to negotiate with a diverse range of people
- Ability to work autonomously
- Ability to cope with pressure and work to tight deadlines
- Ability to plan and prioritise personal and team workload effectively
- Attention to detail and concentration
- High regard of confidentiality and ability to apply a sensitive approach
- Forward thinking and positive approach to problem solving
- Ability to investigate a variety of issues and propose effective solutions, dealing with complex enquiries
- Ability to summarise research/documents and extract relevant data/information
Desirable criteria
- Ability to speak Welsh
Values
Essential criteria
- Pleasant, Approachable, Friendly and outgoing
- Resilient with high stamina and reliability under sustained pressure
Other
Essential criteria
- The ability to travel within the health board area
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