Job title: Customer Service Executive
Salary: £30,000-£37,000 (Dependent on experience), company profit related bonus
Location: Alton (office based role)
Hours: 8.00am-5.00pm (Monday to Friday)
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where accuracy and responsiveness make all the difference?
If this sounds like you, a leading specialist in construction materials distribution is looking for a Customer Service Executive to join their dynamic team. This is a fantastic opportunity to play a key role in ensuring customers receive outstanding service every time.
About The Company
This respected, family-owned business has carved out a niche in the construction supply sector, combining speed, reliability, and technical know-how. With ambitious growth plans, including new depots and investment in systems. With a strong reputation for service excellence, they pride themselves on a collaborative culture and a customer-first approach.
Key Responsibilities
- Handle and process customer orders with speed and accuracy
- Respond to enquiries promptly, ensuring a seamless customer experience
- Log all interactions on the CRM system for full visibility and follow-up
- Collaborate with internal teams to meet customer needs effectively
- Resolve issues quickly and professionally, maintaining service standards
- Process all orders accurately and within operational deadlines
- Answer inbound calls promptly (within 3 rings)
- Maintain a maximum 2-hour response time for all enquiries
- Ensure 100% accuracy in order handling and CRM updates
- Uphold company values and deliver service excellence at every touchpoint
About You
You’ll bring:
- Proven experience in a customer service orientated role, in a fast paced, consumables driven environment.
- Strong communication skills, both written and verbal
- A proactive, problem-solving attitude with attention to detail
- Ability to work under pressure in a fast-paced environment
- Team spirit and a professional telephone manner
- Initiative and commitment to delivering outstanding customer service
Benefits
- Competitive Salary: £30,000 – £37,000 (DOE)
- Career Growth: Join a business that values development and progression
- Impact: Play a key role in delivering the company’s USP — speed and reliability
- Culture: Join a values-driven team that prizes adaptability, problem-solving, and plain talking
- Perks: 21 days holiday + bank holidays, pension scheme, and a well-stocked kitchen with free refreshments
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