Customer Assistance Representative – Edinburgh

Competitive Salary + Career Progression Join a Team That Keeps the UK MovingMake Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Edinburgh.  Why Join Us? Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completionFast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 monthsLeadership Opportunities – Access to our development programme and future management rolesWork-Life Balance – Monday to Friday schedule, no weekend shiftsGenerous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days What Division Will I Be Working In?Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk) LocationEnterprise Flex-E-Rent, 1 Drovers Rd, Broxburn, Edinburgh EH52 5ND What You’ll Be DoingDelivering exceptional customer service in person, by phone, and via emailManaging vehicle bookings and fleet systemsBuilding strong customer relationships and supporting account managementHandling administration, problem-solving, and operational tasksHelping the business grow by giving you the chance to boost income and cut costsWorking both independently and as part of a fast paced high-performing teamWhat We’re Looking ForStrong communication and customer care skillsA flexible approach to workExperience handling enquiries via email, phone, and face-to-faceA full UK/EU Manual Driving Licence is required for this role Business-level IT skills (Excel, Outlook, etc.)Ability to pass a security check (criminality, financial, and employment references)…