**Additional Information** Salary: u00a338,000 per annum + bonus
**Job Number** 26035489
**Job Category** Rooms & Guest Services Operations
**Location** London Marriott Hotel County Hall, London County Hall, Westminster Bridge Road, London, London, United Kingdom, SE1 7PBVIEW ON MAP (https://www.google.com/maps?q=London%20Marriott%20Hotel%20County%20Hall%2C%20London%20County%20Hall%2C%20Westminster%20Bridge%20Road%2C%20London%2C%20London%2C%20United%20Kingdom%2C%20SE1%207PB)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**LONDON MARRIOTT COUNTY HALL**
Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying Londonu2019s former City Hall, our hotel embodies the cityu2019s storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillrayu2019s Steakhouse & Bar has won awards and is famous for its extensive selection of 100+ gins. Work in Londonu2019s most photographed destination!
**POSITION SUMMARY**
We are looking for a passionate Duty Manager to join our wonderful team at London Marriott Hotel County Hall.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by whatu2019s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.
**The impact youu2019ll make.**
First impressions are everything. And youu2019ll set the tone for every guestu2019s stay. With a genuinely warm welcome, youu2019ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special.
**Perks you deserve.**
Youu2019ll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
**What you’ll do.**
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
**What we’re looking for:**
High school diploma or GED; 4 yearsu2019 experience in the guest services, front desk 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 yearsu2019 experience in the guest services, front desk, housekeeping, or related professional area A professional demeanour The passion for hospitality
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you….