**Additional Information**
**Job Number** 26034976
**Job Category** Housekeeping & Laundry
**Location** The St. Regis London, 37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YFVIEW ON MAP (https://www.google.com/maps?q=The%20St.%20Regis%20London%2C%2037%20Conduit%20Street%2C%20London%2C%20United%20Kingdom%2C%20United%20Kingdom%2C%20W1S%202YF)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Assistant Head Butler**
Coming soon to the heart of Mayfair, The St. Regis London marks the brandu2019s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies _Live Exquisite_ u2014a celebration of Londonu2019s pioneering and glamorous lifestyle for the Luminaries of the world.
As **Assistant Head Butler** , you will support the Head Butler in orchestrating this hallmark service, ensuring that every guest journey, from preu2011arrival to departure, is seamless, anticipatory, and deeply memorable. This role is ideal for a luxury service professional with impeccable attention to detail, a passion for creating meaningful guest connections, and the ability to lead and inspire a team in delivering truly bespoke experiences. The Butler programme is the heart and soul of the St.u202fRegis legacyu2014highu2011touch, personalised, and exquisitely delivered.
**Key Responsibilities**
Support the Head Butler with the smooth dayu2011tou2011day operation of Butler Services, ensuring consistently exceptional and discreet service Oversee preu2011arrival preparation, guest communication, VIP coordination, and daily Butler Service Desk operations Assist with daily briefings, sharing priorities, service updates, and guest requirements with the team Prepare checku2011in, arrival, and VIP lists, supporting effective allocation of team resources Deliver warm, intuitive, and highly personalised service, building strong rapport with VIP and repeat guests Handle guest concerns with professionalism and composure, ensuring timely and thoughtful resolution Reinforce brand standards, signature Butler rituals, and service recovery processes at all times Support the Head Butler with staff scheduling, training, coaching, and performance monitoring Promote collaboration across Front Office, Housekeeping, and other operational departments Uphold the highest standards of guest privacy, confidentiality, safety, and luxury brand compliance Assist with departmental cost control, inventory management, labour planning, and operational reporting
**Core Competence**
We are seeking a sophisticated and serviceu2011driven professional who brings elegance, presence, and an unwavering commitment to excellence. You should have:
Proven experience in a similar role, ideally within a 5u2011star hotel or luxury environment Strong decisionu2011making and problemu2011solving skills, with a calm and confident presence. Experience engaging with VIP and highu2011profile guests, demonstrating discretion and emotional intelligence. A passion for personalised, anticipatory service and consistently flawless execution. Excellent interpersonal and communication skills. Ability to lead, mentor, and inspire a dedicated butler team. Professional presentation with exceptional attention to detail. Confidence in anticipating guest needs and responding with discretion and precision.
At **The St. Regis London** , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
_Financial Rewards_
Competitive salary designed to recognise excellence Enhanced pension Life assurance Company sick pay Additional holiday allowance Access to BenefitHub’s exclusive retail, wellness and travel privileges Friends & Family preferred rates at Marriott hotels worldwide
_Career Development_
Clear pathway for internal promotions and transfers Cross-department training to refine your craft and broaden your expertise Expert-led development programmes Continuous learning through structured programmes Premium e-learning platform access Be part of an exclusive pre-opening experience shaping the future of the property
_Wellbeing Support_
Private Medical Insurance Employee Assistance Programme Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine. Food & Beverage discounts across Marriott properties Year-round wellbeing initiatives and wellness activities
_Recognition & Appreciation_
Award programmes celebrating exceptional performance The Astor Awards Distinctive Moments celebration Long service awards Key life moments celebrated u2013 birthday, anniversaries, personal milestones and achievements Vibrant social calendar with team events and engagement activities
_*Terms and Conditions Apply_
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nonu2011discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you….