Branch Manager - East Grinstead Hearing Centre

About The Role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance and day‑to‑day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with company policies, health and safety standards and regulatory requirements

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology or healthcare. You should possess strong leadership and people‑management skills, combined with a customer‑first mindset and excellent communication abilities.
Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic IT skills and familiarity with point‑of‑sale systems are also required.
If you thrive in a fast‑paced, customer‑focused environment and want to drive business performance, this role is for you.

What We Offer

• Competitive salary with performance‑based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family‑run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and a pension scheme
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme

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