Infrastructure System Engineer

In your role as our Infrastructure Systems Administrator & Engineer you will help us achieve our goals and deliver success on behalf of our customers by:

• Providing Infrastructure’s internal 2nd line support service.
• Maintaining, securing & improving both on-prem and cloud Infrastructure’s.
• Scheduling & executing regular maintenance tasks.

Responsibilities

As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.

• Triaging 2nd line infrastructure support tickets, project requests
• Monitoring-for, triaging & resolving infrastructure & application system issues
• Scheduled & manual systems maintenance, support, monitoring, audit, and reporting (including backup management, vulnerability remediation, configuration management)

Must have Skills;

• AD, Azure, MS365 suite, Hyper‑V, RDS, AWS, MFA, SSO, Identity & Access Management.
• Incident, change & problem management (incl. 3rd parties)
• Process‑driven ITSM tooling (Jira, ServiceNow or similar)
• Ansible
• DataCentre monitoring & out‑of‑band hardware management
• OS & Application patching tools
• Structured troubleshooting methodologies
• Enterprise Microsoft systems installation, troubleshooting & maintenance

Hybrid Role with 3 days based in Cambridge

We will only consider Candidates within an hour commute of Cambridge.

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