Within JCDecaux UK the role of Digital Infrastructure Support Analyst (DISA) provides the company with initial deployment, configuration, and support of network connected devices across the digital estate. The role is pivotal in ensuring that the digital network, on which our content player assets reside, is maintained in a reliable and consistent state. The DISA sits within the Digital Infrastructure team, part of the Service Delivery department.
The role reports to the Digital Infrastructure Team Leader (DITL) and works closely with the Campaign Management department within the Commercial Sales division as well as Digital Support, Incident Management and Projects teams within the Technical Operations division.
JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of DISA is crucial to both the division and wider company’s success.
What You’ll Be Doing
Issue Management & Support
- Support and improve systems by studying current practices, suggesting modifications to the DITL and Head of Digital Services (HDS).
- Prepare incident reports collecting, analysing and summarising information.
- Implement firmware updates for routers, switches, firewalls, etc.
- Monitor primarily large format digital network equipment (e.g., video processors, etc.).
- Analyse issues and incidents logged to the Service Delivery ticket system.
- Support scheduling of digital campaigns and one‑off exceptional or unusual dynamic campaigns.
- Highlight and elevate concerns regarding physical/network security to DITL for review and approval.
Stakeholder Management
- Communicate with project stakeholders at all levels.
- Forge and strengthen relationships with the business.
- Communicate issues and risks in projects to the DSSTL, HDS and S‑BA‑DIG.
- Maintain excellent interpersonal skills to build and sustain positive relationships with stakeholders, both internally and externally.
Technical Experience
- Experience working with digital out‑of‑home technologies (KIS, Broadsign, OneLAN, etc.).
- Experience using ticket systems such as CONNECT for Service, Zendesk, etc.
- Experience using various operating systems (Linux and Windows variants).
Quality Management
- Adhere to the philosophy of continuous improvement through examination of all outcomes of processes, regardless of positive or negative outcomes.
- Ensure SOPs are followed and, where audits find non‑adherence, that corrective actions are completed in a timely manner.
A Little About You
- Strong communication skills.
- Adaptable and confident sharing improvement recommendations.
- Ability to make measured appraisal of risk in different situations.
- Highly motivated, project‑orientated.
- Strong organisational skills and attention to detail.
- Strong documentation skills.
- Excellent analysis, testing and troubleshooting skills.
- Strong written and presentation skills.
- Systematic and timely approach to incident management.
- Confident to lead on digital support issues and work on challenging, complex support problems.
- Adherence to health and safety guidelines when working on site.
Qualifications
- Education in a Business, IT or engineering related field or relevant industry experience with previous experience in a technology support function/role.
- Working towards CMNO, CCNA or equivalent, or keen to gain CMNO/CCNA.
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