Nisbets Limited are recruiting for a Credit Control Team Leader to join our Finance team and play a key role in delivering strong ledger management, exceptional customer experience, and effective cash collection across our diverse customer base.
Based at our Avonmouth office, with hybrid working available following training, this is a fantastic opportunity for an experienced credit control professional to lead a high performing team and influence how we manage risk, optimise processes, and support commercial decision making across the business.
You will oversee high value and complex accounts, develop team capability, and work closely with colleagues across Finance, Sales, Customer Service, IT, and Operations to drive continuous improvement and maintain strong financial control.
Key Accountabilities
Account & Ledger Management
- Lead credit control activity across high value and complex accounts, ensuring timely collections and accurate ledgers.
- Own the top 10 key accounts, managing relationships and resolving issues promptly.
- Monitor aged debt, unallocated cash, and emerging risks through regular ledger reviews.
- Ensure compliance with credit limits, internal controls, and authorisation processes.
- Resolve customer queries efficiently and support EDI adoption and system improvements.
- Work with IT and Finance to improve reporting accuracy and data flow.
- Lead, coach, and develop the Credit Control team, ensuring KPIs and collection targets are consistently met.
- Set clear objectives and provide structured performance updates.
- Build a culture of accountability, continuous improvement, and high-quality service.
- Build strong working relationships with major customers, including NHS bodies and local authorities.
- Lead account review meetings and produce accurate reporting for decision making.
- Collaborate cross functionally to resolve issues and enhance the overall customer experience.
- Identify opportunities to streamline processes and lead improvement projects to delivery.
- Maintain and enhance SOPs, dashboards, trackers, and templates.
- Support automation initiatives, Power BI reporting, and ERP enhancements.
- Conduct root cause analysis and develop team capability in systems and dispute management.
Skills & Experience
- 5+ years’ experience in credit control, ideally in a fast paced or retail environment.
- Proven leadership or supervisory experience.
- Strong analytical, problem solving, and organisational skills.
- Confident communicator with the ability to influence at all levels.
- Proficiency with ERP/CRM systems and data management.
- Results focused, proactive, and committed to continuous improvement.
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