Senior Account Manager

We are looking for a Senior Account Manager to join our London office.

Summary of some of the main (not all) duties can be found below:

Team Management

• Manage your team to achieve executive targets, agreed KPIs and objectives
• Manage your team workload to make sure that it is appropriately allocated and prioritised in a fair and consistent manner
• Manage your team’s absence including illness and requests for leave
• Liaise with the Associate Director and other Senior Account Managers to ensure adequate resource during periods of unplanned absence
• Ensure your client services team follows and adheres to agreed process and procedures
• To liaise and work with Associate Director and Senior Account Managers to ensure agreed procedures are efficient and fit for purpose
• Review management information and reports as necessary, ensuring that the appropriate action is taken
• Advise line manager of any current, potential, or perceived problems with insurer markets or service providers

Commercial Broking

• Interaction with prospects and clients to collect and collate information in respect of new business enquiries, renewals and mid-term adjustments
• Preparation of presentations and submissions to insurers
• Negotiate policy terms, conditions, premium, and income
• Review market results, analyse information gathered and undertake sufficient research, to make suitable insurer and product recommendations and demonstrate competency by explaining the extent of cover
• Production and presentation of client reports for new business quotation and renewal terms
• Provide advice to clients and prospects on an ongoing basis in respect of current insurance policies and additional insurance products for consideration
• Arrange cover to comply with the client instructions
• Process new business, renewal and mid-term adjustments efficiently, effectively and in accordance with FCA and Thomas, Carroll procedures
• Check all documentation for accuracy before issuing to clients or appropriate parties
• Debt management work to ensure premiums and fees are collected and allocated appropriately and keep line manager informed of any current, potential or perceived problems with bad debts
• Maintain accurate client and prospect records
• Build good working relationships with insurers, clients and prospects
• Assist colleagues in the completion of their duties

Skills & Job Requirements

• Team Management and Leadership experience essential
• Diploma (Dip CII) or Advanced Diploma (ACII) qualified, or working towards completion strongly preferred
• Commercial Broking Insurance experience essential
• Excellent interpersonal skills
• Detail oriented
• Strong organisational skills
• Excellent customer service
• An effective team player

Job Type & Working Hours

• Location: London
• Full-time, 35 hours per week
• 9am to 5pm, Monday to Friday.
• Salary dependent on experience

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