We are looking for a Senior Account Manager to join our London office.
Summary of some of the main (not all) duties can be found below:
Team Management
- Manage your team to achieve executive targets, agreed KPIs and objectives
- Manage your team workload to make sure that it is appropriately allocated and prioritised in a fair and consistent manner
- Manage your team's absence including illness and requests for leave
- Liaise with the Associate Director and other Senior Account Managers to ensure adequate resource during periods of unplanned absence
- Ensure your client services team follows and adheres to agreed process and procedures
- To liaise and work with Associate Director and Senior Account Managers to ensure agreed procedures are efficient and fit for purpose
- Review management information and reports as necessary, ensuring that the appropriate action is taken
- Advise line manager of any current, potential, or perceived problems with insurer markets or service providers
Commercial Broking
- Interaction with prospects and clients to collect and collate information in respect of new business enquiries, renewals and mid-term adjustments
- Preparation of presentations and submissions to insurers
- Negotiate policy terms, conditions, premium, and income
- Review market results, analyse information gathered and undertake sufficient research, to make suitable insurer and product recommendations and demonstrate competency by explaining the extent of cover
- Production and presentation of client reports for new business quotation and renewal terms
- Provide advice to clients and prospects on an ongoing basis in respect of current insurance policies and additional insurance products for consideration
- Arrange cover to comply with the client instructions
- Process new business, renewal and mid-term adjustments efficiently, effectively and in accordance with FCA and Thomas, Carroll procedures
- Check all documentation for accuracy before issuing to clients or appropriate parties
- Debt management work to ensure premiums and fees are collected and allocated appropriately and keep line manager informed of any current, potential or perceived problems with bad debts
- Maintain accurate client and prospect records
- Build good working relationships with insurers, clients and prospects
- Assist colleagues in the completion of their duties
Skills & Job Requirements
- Team Management and Leadership experience essential
- Diploma (Dip CII) or Advanced Diploma (ACII) qualified, or working towards completion strongly preferred
- Commercial Broking Insurance experience essential
- Excellent interpersonal skills
- Detail oriented
- Strong organisational skills
- Excellent customer service
- An effective team player
Job Type & Working Hours
- Location: London
- Full-time, 35 hours per week
- 9am to 5pm, Monday to Friday.
- Salary dependent on experience
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