Do you enjoy leading teams to deliver compliant, high-impact contracts? Are you motivated by partnering across teams to improve processes and customer outcomes?
About Our Team
The Contract Management team partners closely with Sales, Legal, Finance, and Account Support to enable compliant and successful commercial outcomes. The team manages the administration, review, negotiation, and organization of complex customer proposals and contracts, ensuring alignment with company policies, legal requirements, and customer needs. They play a key role in supporting the contracting process end-to-end, maintaining governance and documentation standards while driving operational efficiency and a positive customer contracting experience.
About The Role
The Manager of Contract Management provides strategic leadership for the contracting function, ensuring the team delivers efficient, compliant, and commercially sound contracting support to the business. The role shapes contracting ops strategy, drives process improvements, and strengthens collaboration with Sales, Legal, Finance, and Account Support to enable successful customer agreements and sustainable commercial outcomes. The manager develops team capability, ensures strong governance and risk management, and acts as a senior escalation point while continuously advancing operational effectiveness and the overall contracting experience for both internal stakeholders and customers.
Responsibilities
- Lead the contract management function, ensuring compliant, customer-focused commercial outcomes
- Partner with Sales, Legal, Finance, and Account Support to deliver efficient, high-quality contracting support
- Oversee end-to-end contract development, negotiation, approval, and ongoing management
- Act as the escalation point for complex or higher‑risk contract matters, ensuring appropriate governance and risk management
- Coach, support, and develop a high-performing team through clear priorities and regular feedback
- Ensure consistent application of contracting policies, approval processes, and documentation standards
- Align contracting operations with business priorities in collaboration with sales leadership
- Drive continuous improvement initiatives to enhance efficiency, scalability, and customer experience
Requirements
- Experience leading or managing a contract management or commercial operations function
- Strong stakeholder management skills, with the ability to collaborate across teams and disciplines
- Sound judgement in managing risk, governance, and complex commercial issues
- People leadership experience, including coaching, performance management, or team development
- Clear and confident communication skills, both written and verbal
- Ability to manage priorities in a fast-paced, deadline-driven environment
- Experience improving processes or leading change initiatives is desirable
- Equivalent professional experience will be considered in place of formal qualifications
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
About The Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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