Overview
The Compliance & Pre-Tenancy Manager is responsible for supervising the Pre-Tenancy & Compliance Coordinators to ensure the consistent delivery of landlord, property & contractor compliance activities across the managed portfolio and reduce offer to move in cycle time and void periods through proactive and compliant pre tenancy administration. The role provides operational leadership, monitors key risks, and escalates issues to the Head of Compliance & Pre-Tenancy, liaising with key stakeholders to ensure streamlined linkage with RL function. The Compliance & Pre-Tenancy Manager ensures that governance frameworks are followed and that compliance data is accurate and auditable.
Location
Colchester
Salary and Benefits
- £37,000 to £42,000 OTE per year, depending on experience
- Full-time working hours: 9am to 6pm (Monday to Friday). Note: Saturdays as and when required in line with the needs of the business, with time off in lieu
- 30 days annual leave (includes bank holidays*)
- Comprehensive and continued training as you grow and develop within your role
- Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership
- Career progression opportunities
- Employee Assistance Programme (24/7 access to our confidential helpline)
- Eye care*
- Employee Referral Bonus*
- Company Pension Scheme
Key responsibilities
- Recruitment, development and performance management of a team of Pre-Tenancy & Compliance Coordinators
- Running compelling scoreboards to drive performance
- Running pipeline calls to ensure RL linkage and efficient pre tenancy cycles
- Ensure all contractor, landlord and property certifications (PI, SLAs, Gas, EPC, EICR, etc.) are valid and up to date
- Monitor & drive key performance and risk indicators
- Deliver training, coaching & workshops to improve/refresh team knowledge
- Report compliance breaches and escalate significant risks
- Support audit preparation and contribute to continuous improvement
Role Competencies
- Regulatory Knowledge: Strong knowledge of property compliance and statutory requirements
- Team Leadership: Ability to coach, supervise, and motivate administrators
- Organisational Skills: Effective prioritisation and workload management
- Risk Awareness: Ability to identify, monitor, and escalate compliance risks
- Communication: Clear escalation of issues and reporting to Head of Compliance & Pre-Tenancy
- Problem-Solving: Ability to resolve operational compliance challenges
Core Competencies
- Works well with others to create a team spirit and an enjoyable working environment
- Delivers outstanding customer service by exceeding expectations
- Focuses on results to deliver business success
- Follows company standards and procedures
- Embraces responsibility and accountability
- Demonstrates professionalism, honesty and integrity
- Demonstrates a thirst for development
Applicant Details
Please note: If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme.
To Apply and Eligibility
Apply now!
- Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
- Evidence of right to work in the UK (Passport/Birth Certificate)
- Proof of Address
- National Insurance
Additional Information
At some point in the application process, you may be required to interview via video call. Our Employee Assistance Programme offers up to six sessions of support and guidance. Company eye tests and glasses are subject to the Eye Test Policy. Employee referrals are subject to the Employee Referral Scheme. 30 days’ paid annual leave includes bank holidays with a day in lieu if you work a bank holiday. Spicerhaart is a forces-friendly employer. For more information about the Armed Forces Covenant, please visit: https://www.haart.co.uk/about-us/armed-forces-covenant/
Equal Opportunities
Spicerhaart is an equal opportunity workplace and welcomes all talented individuals to apply. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need, please let our Talent Acquisition Team know and we will assist as best as possible.
Privacy and Recruitment
Privacy Policy: We process any information you provide in accordance with our Privacy Policy available on the Spicerhaart website. Spicerhaart does not accept speculative agency CVs.
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