Pareto FM
Competitive Salary + Benefits
Pareto FM is seeking an experienced and driven Contract Manager or Facility Manager to lead the delivery of integrated facilities management services at a high-profile, complex client site in London. This role is fully site-based and responsible for a large, multi-service operation spanning two buildings across six floors. You will take full ownership of operational delivery, team performance, client relationships, and commercial outcomes. It is ideal for a hands‑on FM leader who thrives in a fast‑paced, client‑facing environment and enjoys building high‑performing teams while driving service excellence.
The Role
As Contract Manager, you will act as the senior onsite representative for Pareto FM, accountable for the end‑to‑end delivery of both hard and soft FM services. You’ll lead from the front—setting standards, managing performance, and ensuring the site operates safely, efficiently, and in line with contractual expectations.
Key Responsibilities
- Full ownership of day‑to‑day FM operations across engineering, cleaning, and support services
- Lead, manage and develop onsite teams, including Engineering and Housekeeping
- Ensure consistent service delivery, quality standards, and service continuity
- Act as the main escalation point for operational issues and incidents
- Lead regular team meetings, setting clear priorities and driving accountability
- Build strong, trusted relationships with client stakeholders and building management teams
- Lead weekly client meetings, providing clear updates on performance, risks and improvements
- Manage client feedback, issues and escalations through to resolution
- Support wider account strategy through participation in governance meetings
- Support the financial performance of the contract, including cost control and resource planning
- Manage and track extra works, ensuring accurate capture and billing
- Support budgeting, forecasting and variance reporting
- Identify opportunities for efficiencies, cost savings and service improvements
- Ensure full compliance with statutory, regulatory and contractual requirements
- Own site compliance, including PPMs, reactive works and audit readiness
- Monitor and drive performance against KPIs and SLAs
- Oversee subcontractor performance and ensure value for money
- Support business continuity planning and incident management
- Promote and maintain a strong health & safety culture across the site
- Ensure safe systems of work are in place and consistently followed
- Work closely with the H&S team to maintain compliance and best practice
- Lead delivery of small to medium‑sized projects from scope through to completion
- Manage stakeholders, timelines and budgets
- Ensure projects are delivered safely, on time and to a high standard
What We’re Looking For
We’re looking for a confident and capable FM leader who can take ownership of a complex site and deliver consistently high standards.
You Will Have
- Proven experience as a Contract Manager, Facilities Manager or similar senior FM role
- Strong knowledge of soft services, with a solid understanding of hard services
- Experience managing integrated FM services in a client‑facing environment
- Strong leadership skills with the ability to motivate, develop and challenge teams
- Excellent communication and stakeholder management abilities
- Strong organisational and problem‑solving skills
- Experience using CAFM systems and BMS platforms
- High level of IT literacy, including Google Workspace / Microsoft tools
- A resilient, adaptable approach in a fast‑paced operational environment
Why Join Pareto FM?
- Lead a high‑profile, complex site with real ownership
- Be part of a growing, forward‑thinking FM business
- Work within a supportive account structure with clear leadership backing
- Opportunity to drive continuous improvement and innovation
- A role where your impact is visible and valued
If you’re an experienced FM leader who enjoys taking ownership, building strong client relationships, and delivering operational excellence — we’d love to hear from you.
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