Business Support CSC (NSC)

Title

Customer Services and Business Support, Children’s Social Care

Location

Portishead, North Somerset, United Kingdom

Division

Managed Services

Reports To

Team Manager

Overview

Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?

Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?

Do you want to have the opportunity to make a significant contribution to the ICT Development Strategy that includes the implementation and development of all Voice and Data infrastructure and systems for Agilisys clients?

If so, we would love to hear from you!

About Us

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

Our Values

• Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
• Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
• Innovation: we bring together the right technologies and services to design solutions that work.
• Passion: we are passionate about - and dedicated to - public services and improving people’s lives.

The Role

Key Responsibilities

Business Support is a vital role within Agilisys, and this role will ensure the stability, integrity, and efficient operation of our clients' administration environments.

Opportunity

22.5 hours per week, Monday – Wednesday

Permanent Role

We have an exciting opportunity to work within the Children’s Social Care Business Support Team. We are looking for candidates that have an administration and customer service background/experience, or an interest in progressing into an administrative role.

You will provide front‑of‑house reception cover and support a variety of administrative tasks.

The role involves but is not limited to:

• Reception Cover in Portishead Office Mon-Wed
• Diary Management
• Data inputting
• Application processing
• Handling and resolving queries
• Collation and presentation of conference reports
• Liaising with customers internally and externally
• Finance
• Variety of administrative tasks
• Inbox management
• Updating of the LCS (Children’ Social Care) system
• Reception cover across multiple sites as and when required

You will be required to work flexibly to support various general administrative tasks across the team. You will require a sound knowledge of Microsoft Office primarily Outlook, Excel and Word and excellent keyboard skills. You will have good communication skills, a good eye for detail, confidentiality, flexibility, and a positive attitude is essential.

Note: This is not a Local Authority post and applicants will need to satisfy themselves regarding this.

If you are interested or would like to know more please contact Brianne Ackland – Brianne.ackland@n-somerset.gov.uk

About You

The ideal candidate will have a track‑record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

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